PrompTick

Introduction

Pragee Technologies LLP ("we," "our," or "us"), operating PrompTick, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. This policy complies with GDPR, CCPA, and other applicable data protection regulations.

Pragee Technologies LLP
LLPIN: ACR-4297
A303, Tulip Ivory, Sector 70
Gurugram, Haryana, India

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

Account Information: Name, email address, password, organization name
Profile Information: Profile picture, job title, preferences
Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
Content Data: Prompts, test cases, project data, and other content you create
Communications: Messages you send us through support, feedback forms, or email

1.2 Automatically Collected Information

When you access the Service, we automatically collect:

Usage Data: Features used, actions performed, time spent, AI model interactions
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Access times, pages viewed, errors encountered
Analytics Data: Session recordings, heatmaps, user flows (anonymized when possible)
Cookies and Similar Technologies: See our Cookie Policy

1.3 Information from Third Parties

We may receive information from:

Authentication providers (Google, GitHub) if you use social login
Payment processors regarding transaction status
Analytics and marketing partners
AI model providers regarding API usage and performance

2. How We Use Your Information

We use the collected information for the following purposes:

Provide the Service: Create and manage your account, process transactions, deliver features
Improve the Service: Analyze usage patterns, develop new features, optimize performance
Communicate: Send service updates, security alerts, support responses, and marketing communications (with your consent)
Security: Detect and prevent fraud, abuse, and security incidents
Compliance: Comply with legal obligations, enforce our Terms, protect our rights
Analytics: Understand user behavior, measure effectiveness, conduct research
AI Model Integration: Route requests to appropriate AI providers, track usage for billing

3. AI Data Processing

3.1 Your Prompts and AI Interactions

When you use AI models through our Service:

Your prompts and AI-generated responses are processed by third-party AI providers (OpenAI, Anthropic, Google, etc.)
We store your prompts and responses to provide the Service ( versioning, testing, analytics)
We do NOT use your data to train AI models without explicit consent
Third-party AI providers have their own data practices - consult their privacy policies

3.2 Data Minimization

We only send necessary data to AI providers. We implement techniques to minimize data exposure while maintaining Service functionality.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who help us operate the Service:

AI Providers: OpenAI, Anthropic, Google (Gemini), OpenRouter for model access
Infrastructure: Firebase, Google Cloud Platform for hosting and database
Payment Processing: Razorpay (India), Stripe (international)
Analytics: OpenPanel, Amplitude, Microsoft Clarity, Mixpanel (planned)
Error Tracking: Sentry
Communication: Zoho Zeptomail for email services
Advertising (planned): Google Ads, Facebook Pixel, LinkedIn Insight Tag

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

Encryption in transit (TLS/SSL) and at rest
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

Active Accounts: Data retained while your account is active
Deleted Accounts: Most data deleted within 30 days; some data retained for legal/business purposes (billing records, abuse prevention)
Backups: Data may persist in backups for up to 90 days
Legal Requirements: Some data retained longer to comply with legal obligations

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 GDPR Rights (EU/EEA)

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a structured format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for processing at any time

7.2 CCPA Rights (California)

Know what personal information is collected
Know whether personal information is sold or disclosed
Opt-out of sale of personal information
Request deletion of personal information
Non-discrimination for exercising privacy rights

7.3 Exercising Your Rights

To exercise these rights, contact us at sajal@promptick.in. We will respond within 30 days. You can also manage many settings directly in your account dashboard.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not intended for individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice (such as email notification).

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Pragee Technologies LLP
LLPIN: ACR-4297
A303, Tulip Ivory, Sector 70
Gurugram, Haryana, India
Privacy & General Inquiries: sajal@promptick.in
Website: Contact Page